Franchise News Release: Oxnard, CA - (Mar-31-2004)

JUSTCHEX adds one click refund option for improved customer service

JUSTCHEX, LLC, ("JU$TCHEX") the online provider of electronic check recovery processing for returned checks announced today that it has added the functionality to let their clients issue customer refunds. This option is designed to make it simple to resolve the common real-world issue of payments made at a client business location.

Using this new option, a JU$TCHEX client can cancel a transaction waiting for payment or even issue an online refund that will return the funds in question to the account of the check writer. The entire transaction is accomplished with a single click. That includes reporting the transaction to update all effected reports including the real-time negative file.

"It gives me the best of both worlds. I can use the online service and not turn away a customer that comes to my store looking to pay. That has always been a problem because when a customer goes out of their way you do not want to say no to them. It's great! Now we can take the payment and balance our books with a click on the JU$TCHEX web site," says Scott Smith, Domino's franchisee.

The ability to make refunds and refresh the related data for accuracy brings improved user functionality without compromising data integrity. Clients that automate their returned check processing can integrate with JU$TCHEX and take advantage of a complete automated solution to avoid the cost of manual intervention that devalues their aggregate check recovery.

"By letting our clients perform functions that would normally require a phone call and some clerical intervention, we avoid adding those needless costs to the business process", according to Richard McShirley of JU$TCHEX.


JU$TCHEX is an IBM business partner that provides online end-to-end processing solutions for returned checks. The solutions can be delivered in automated or do-it-yourself formats. There are no charges or fee for a client to initiate the JU$TCHEX service. JU$TCHEX provides service to thousands of client locations. Service models and functionality are available to meet the needs of small, franchise, mid-market and enterprise clients. JU$TCHEX has positioned itself as a leader by listening carefully, thinking ahead, and moving with purpose to provide clients with access to the best solutions. JU$TCHEX is a registered service mark of JUSTCHEX, LLC.


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