Franchise News Release: Waco, TX - (Feb-5-2004)

James Promoted to President for Aire Serv

Doyle James has been promoted to president for Aire Serv® Heating & Air Conditioning, a subsidiary of The Dwyer Group, effective immediately. James, who previously served as chief operating officer, will oversee the entire Aire Serv Franchise system.

"Doyle has done an outstanding job leading Aire Serv, revealing his skills for growing the company to be a leader in the industry," said Dina Dwyer-Owens, president and CEO of The Dwyer Group.

James joined Aire Serv in 1997 as a franchise systems manager, helping to build the franchise network from the ground up. He was later promoted to vice president of operations where he concentrated on developing and refining the franchise systems for the entire network to follow in starting and growing their businesses. In June of 2003, he was named chief operating officer.

In his new role as president, James said he plans to market the merits of Aire Serv's franchise systems more aggressively. He wants to grow the network in locations and services and actively research compatible HVAC multi-location acquisitions that can be turned into independent franchised Aire Serv locations.

"We're already off to a fantastic start this year," James said. "The company has solidly perfected the systems for our franchise owners to provide a world-class customer experience, and their success is proof that we are delivering on that promise.

"And for franchise owners, I want to continue to help people create a business that provides not just the money, but also the time to live the type of life they choose," he added. "The bottom line is important in any business. But if you don't have time for family, health and other personal needs, you truly are not successful. We have our franchisees decide what is important in their life, and then design their business to provide the time and financial strength to follow their dreams."

About Aire Serv:
Aire Serv® Heating and Air Conditioning is a global franchise organization made up primarily of independent HVAC contractors who want a systemized way to produce results in their business. Aire Serv has been nationally recognized by Entrepreneur magazine's "Top 500 Franchises," Success Magazine 's "Franchise Gold 200" and "Top 200 - Franchisee Satisfaction Ranking," and Income Opportunities' "Platinum 200." It is a subsidiary of The Dwyer Group, Inc., one of the world's largest franchise holding companies in the residential and commercial service business.

About The Dwyer Group:
The Dwyer Group Inc., based in Waco, Texas, is a holding company that owns six franchisor corporations and Dwyer Group National Accounts. Each business sells and supports a different service-based brand name franchise under the following service marks: Aire Serv® Heating & Air Conditioning, Glass Doctor®, Mr. Appliance®, Mr. Electric®, Mr. Rooter® (Drain Doctor® in the UK), and Rainbow International® Restoration and Cleaning. Collectively, the franchisees of these franchise concepts offer customers a broad base of residential and commercial services. Dwyer is a portfolio company of The Riverside Company, a private equity firm with offices in New York, Cleveland, Dallas and San Francisco. Riverside acquired Dwyer in a public-to-private transaction in October 2003.


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