Royal & SunAlliance (R&SA), one of the world's leading insurance groups, has appointed Rainbow International as its sole provider of disaster restoration services for domestic claims in the UK.

The contract covers fire, flood and accidental damage and Rainbow International's network of over 130 franchisees is appointed to handle all R&SA's household claims in Britain and Northern Ireland.

The decision to appoint Rainbow International came following a rigorous evaluation process.

David Neave, R&SA Claims Services Director, said: "We are delighted to be working in partnership with Rainbow International. They have demonstrated their professionalism and capabilities through the tender process and we are looking forward to delivering a market leading service for our customers."

Rodger Arneil, Chairman of Rainbow International and Managing Director of ISS Damage Control UK Ltd. said: "We are pleased that Royal & SunAlliance has placed its trust in Rainbow International to deliver such a prestigious contract. It demonstrates our belief that a well run franchised operation is the correct organisation for this sector of business."

Mr Arneil added: "Our insurance industry clients recognise that we are committed to assist them in cost minimisation and policyholder retention. Service and quality are key to our strategy, and we will continue to develop and enhance the damage control market and be a strong partner to the insurance industry."

Over the last 12 years, under the leadership of Managing Director Melvin Lusty, Rainbow International has developed the number of its franchisees from 20 to over 130.

With over 500 network staff, in excess of a quarter of a million square foot of premises, 10,000 pieces of restoration equipment and access to further equipment and expertise within the ISS Group, Rainbow International has significant capacity in its industry sector.

In January 2003, Rainbow International was acquired by the ISS Group and is now part of ISS Damage Control along with commercial disaster recovery company ISS Ark & General.

ISS Damage Control is pushing service development and innovation in the damage restoration industry, and currently servicing domestic and corporate customers in nine countries.

Rainbow International is a Franchise company specialising in fire, flood and accidental damage restoration services for domestic and commercial clients. It is used by the UK's top insurance companies and all major loss adjusters and has over 130 franchisees nationwide. Head Office is based in Mansfield, North Nottinghamshire.

Rainbow International is owned and operated under licence in the UK by ISS Damage Control Ltd, part of the ISS Group. The ISS (Integrated Service Solutions) Group is the world's leading provider of facility services. It is a premiere provider of outsourced services, offering 125,000 business-to-business customers worldwide an unrivalled spectrum of services that can be provided individually or as part of a facility-managed package. Included in the Group's capacity are: cleaning, security, maintenance and electrics, reception, landscaping, pest control and catering. The ISS Group services both the private and public sector.


Franchise News Release: (Oct-6-2003)

Rainbow International® wins multi million pound contract from Royal & Sunalliance


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