Franchise News Release: Waco, TX - (Jan-5-2004)

Glass Doctor® Rings in New Year With Purchase of Harmon AutoGlass

Glass Doctor®, an affiliate of The Dwyer Group and the nation's fastest-growing auto, home and business glass replacement and repair franchise, has acquired Harmon AutoGlass, creating the nation's largest auto glass retail chain with 374 stores and becoming the only national glass retailer providing services for auto, home, and business.

"We are starting off the New Year on top," said Dina Dwyer-Owens, president and CEO of The Dwyer Group. "By blending the auto glass expertise and reputation of Harmon AutoGlass with the Franchise support and systems of Glass Doctor, we have established a powerhouse in the industry to offer customer service bar none."

Glass Doctor franchise owners are in the process of purchasing about 55 markets of existing Harmon AutoGlass locations, combining those businesses and workforces with their current franchise operations. Other glass industry professionals, Harmon employees and third party investors will purchase select Harmon markets across the nation. Exclusive market opportunities combined with a proven operations system and advertising support make purchasing these Franchises an attractive Business Opportunity for the sector.

Robert Tunmire, president of Glass Doctor, said that consumers in the auto, residential and commercial sectors would enjoy the full menu of glass replacement and repair services from an expanded franchise network that they already know and trust. Insurance and commercial business partners also will experience enhanced third party administered "TPA" auto glass claim services.

"This acquisition represents a key element within Glass Doctor's aggressive growth strategy to deliver superior coverage and competitive national pricing for insurance and commercial clients as well as reliable and consistent service to consumers looking for a locally-owned or operated business upon which they can depend," Tunmire said.

About Harmon AutoGlass:
Harmon AutoGlass opened its first location in 1949 in Minneapolis. Today, Harmon and its associated company Portland Glass in the Northeast have grown into a nationwide leader in automotive glass replacement and repair.

About The Dwyer Group:
The Dwyer Group, Inc., based in Waco, Texas, is a holding company that owns six franchise businesses. Each business sells and supports a different service-based brand name franchise under the following service marks: Aire Serv® Heating & Air Conditioning, Glass Doctor®, Mr. Appliance®, Mr. Electric®, Mr. Rooter® (Drain Doctor® in the UK), and Rainbow International® Restoration and Cleaning. Collectively, the franchisees of these franchise concepts offer customers a broad base of residential and commercial services. Dwyer is a portfolio company of The Riverside Company, a private equity firm with offices in New York, Cleveland, Dallas and San Francisco. Riverside acquired Dwyer in a public-to-private transaction in October 2003.

About Glass Doctor:
Established in 1962, Glass Doctor® offers complete glass replacement, service and repairs to the automotive, residential and commercial markets. Glass Doctor is an affiliate of The Dwyer Group, Inc., one of the world's largest franchise holding companies in the residential and commercial service business.


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