Franchise News Release: Raleigh, NC - (Feb-10-2004)

Geeks on Call - Raleigh Receives Old-Fashioned Customer Service With A High-Tech Twist

Computer expert Gary Carpenter is a contradiction of sorts; his mind is filled to the brim with modern, high-tech knowledge, but his heart is filled with old-fashioned values. He still believes in the old adages of putting other people before himself; doing a job properly the first time; and getting satisfaction out of helping others. Now he has a chance to put these principles on display by solving people’s computer quandaries. As the owner of a new Franchise with Geeks On Call®—the nation’s premier provider of on-site computer services—Carpenter is eager to provide Raleigh’s businesses and residents with old-fashioned customer service…but with a high-tech twist.

Long before he had aspirations of a computer career, Gary Carpenter loved to tinker with cutting-edge technology. As a self-professed “PC hobbyist,” he often would fix troubled computers for his friends and family. Eventually it dawned on him that what he once considered to be a mere hobby had now become a full-blown passion. It was this revelation that led him to pursue a career in the information-technology (IT) industry, and shortly thereafter his journey began in earnest when he acquired employment with a large telecommunications company in Columbus, Ohio. For the next 10 years he gained valuable experience by working with various IT hardware, and it was this expert knowledge that led him to a new job.

His next employer, Nortel, gave him the opportunity to wear a multitude of hats. Over a 15-year span, he served in the marketing and customer-service departments, and spent a considerable amount of time as a technical trainer for DSL-based optical equipment as well as routers and switches. After parting ways with Nortel in 2001, Carpenter became an independent training consultant, which allowed him to have a one-to-one relationship with his clients and provide unparalleled customer service. According to the President of Geeks On Call®, Walter Ewell, it was Carpenter’s customer-first attitude that initially impressed him. “After meeting Gary Carpenter, I immediately knew he would make a fantastic Geek,” said Ewell. “His desire to make his customers smile will take him far.”

The premise of Geeks On Call® is simple: gone are the days of lugging computers to a local technician for updates or repairs. Instead, Geeks On Call® brings complete computer support directly to homes and businesses. Everything the Geeks’ technicians need to complete their tasks is nestled inside their sleek Chrysler PT Cruisers—affectionately known as “Geek Cruisers”—which are emblazoned with the Geeks On Call® logo and toll-free phone number.

Founded in 1999, Geeks On Call® initially served the areas of Norfolk and Virginia Beach, VA. In response to its tremendous success, Geeks planted its first franchise in 2001. Since then, more than 120 Franchises have been cultivated throughout the United States. This rapid growth is a reflection of the public’s hunger for quality on-site computer assistance. Prior to Geeks On Call®, residential customers in need of computer support often faced tremendous expense and lengthy down-time—with no guarantee of satisfaction. The expedient, reliable services provided by Geeks On Call® also have become a necessity for small businesses, giving them exposure to licensed technicians, and eliminating the cost of hiring a full-time IT staff. Now everyone has access to superior computer repairs, upgrades, troubleshooting, personalized training, and wired/wireless networking—without emptying their wallets.

Currently, Geeks On Call® offers service in the following states: Colorado, Florida, Kansas, Missouri, Maryland, North Carolina, Texas, Virginia, and Washington, D.C.


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