Franchise News Release: Raleigh, NC - (Feb-3-2004)

Raleigh Computer Pro Raises Awareness Of Internet Fraud

Viruses, worms, Trojan horses, hackers—these are just some of the many threats that computer expert Larry Galloway has battled during his two-decade career. Now that Galloway has become the owner of a new Franchise with Geeks On Call®—the nation’s premier provider of on-site computer services—he has made it his mission to protect Raleigh’s residents and small business from all forms of technological threats, and to raise awareness about a new form of internet fraud known as “phishing.”

Larry Galloway has been quick to point out that during the past few months, numerous phishing scams have circulated the internet in an attempt to lure people into divulging personal and financial data, or to download harmful files. The most popular phishing scam is an email that claims to have been sent from a reputable company or organization such as Citibank, PayPal, or the Federal Deposit Insurance Corp. (FDIC). These phony emails ask the computer user to update his/her account information by following the internet links that are included with the message. In actuality these links connect the user to a fake website, and any information typed into that site (such as credit card numbers, social security numbers, passwords, etc.) will be forwarded to the thieves operating the phishing scheme. A second form of this scam is an email that asks the user to open a file that is attached to the email. Typically this file masquerades as a security update for Windows or as an important document. When opened, this file will launch a nasty virus, worm, or Trojan horse that can cripple a computer, or allow it to be remotely controlled by internet intruders.

Galloway has made a point of teaching his customers several ways to avoid falling prey to phishing scams. The first thing to remember is that most companies and organizations never update account information via email links. The only way users can be assured they are visiting legitimate websites is to manually type the web address into their internet browser, or to use an internet search engine like Google to locate the company’s actual homepage. For now, it is best to be cautious and to avoid email links that ask for any personal data. The second thing to remember is that software companies like Microsoft never distribute updates or security patches via email. The only place to get Windows updates is The third thing to remember is that no one should open email attachments unless he/she is 100% psitive that the attachment is safe. As an extra measure of precaution, it is advisable to perform a virus scan on any attachment before opening it, in order to ensure that it is free from infection.

The premise of Geeks On Call® is simple: gone are the days of lugging computers to a local technician for updates or repairs. Instead, Geeks On Call® brings complete computer support directly to homes and businesses. Everything the Geeks’ technicians need to complete their tasks is nestled inside their sleek PT Cruisers—affectionately known as “Geek Cruisers”—which are emblazoned with the Geeks On Call® logo and toll-free phone number.

Founded in 1999, Geeks On Call® initially served the areas of Norfolk and Virginia Beach, VA. In response to its tremendous success, Geeks planted its first franchise in April 2001. Since then, approximately 120 Franchises have been cultivated throughout the United States. This rapid growth is a reflection of the public’s hunger for quality on-site computer assistance. Prior to Geeks On Call®, residential customers in need of computer support often faced tremendous expense and lengthy down-time—with no guarantee of satisfaction. The expedient, reliable services provided by Geeks On Call® also have become a necessity for small businesses, giving them exposure to licensed technicians, and eliminating the cost of hiring a full-time IT staff. Now everyone has access to superior computer repairs, upgrades, troubleshooting, training, and wired/wireless networking—without emptying their wallets.

Currently, Geeks On Call® offers service in the following states: Colorado, Florida, Kansas, Missouri, Maryland, North Carolina, Texas, Virginia, and Washington, D.C. 


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